Ultimaker
All Systems Operational

About This Site

On this page you can find the system status of Ultimaker's online services. If you experience issues that are not yet reported on this page, please raise a support ticket via https://support.ultimaker.com.

Cloud Printing - Ultimaker Digital Factory ? Operational
Digital Library - Ultimaker Digital Factory ? Operational
Organization & Team Management - Ultimaker Digital Factory ? Operational
Ultimaker Marketplace ? Operational
Account & Sign-In ? Operational
Subscription Management ? Operational
Support & Helpdesk ? Operational
Ultimaker 3D Printing Academy ? Operational
Community ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 2, 2021

No incidents reported today.

Dec 1, 2021

No incidents reported.

Nov 30, 2021

No incidents reported.

Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021
Resolved - All printer statuses are now recovered. You should be able to print normally again. If you have more problems, please contact Ultimaker Support.
Nov 25, 20:07 CET
Update - We have found the root cause and are testing our solution.
Nov 25, 17:37 CET
Identified - We've identified a problem with Ultimaker 2+ Connect printers in Digital Factory. The status of these printers is not being updated properly in the Digital Factory. These are issues with the status in on the printers' page, the dashboard, and you can possibly not print from the Library. The main functionality, sending a print to a Ultimaker 2+ Connect printer from Cura without issue. Other printer types are not impacted.
Nov 25, 15:39 CET
Nov 24, 2021

No incidents reported.

Nov 23, 2021
Resolved - All printers are back online. If you still experience problems connecting printers to Digital Factory, please contact support.
Nov 23, 11:36 CET
Monitoring - We have implemented a fix for the connections that has restored the majority of connections and all functionality of the connected printers is restored. Should your printer not be connected yet, then please use the 'Connect to Digital Factory' function on your printer to connect it once more. We will be monitoring the issue to ensure the service of Digital Factory.
Nov 22, 14:27 CET
Investigating - Currently we are investigating an issue that is causing connection issues between the printer and the Digital Factory. Your printer cannot make a connection to Digital Factory, receive prints via Digital Factory, etc. We advise you to wait with reconnecting the printer to Digital Factory, since we are trying to restore the existing connections.
Nov 22, 12:09 CET
Nov 22, 2021
Nov 21, 2021

No incidents reported.

Nov 20, 2021

No incidents reported.

Nov 19, 2021

No incidents reported.

Nov 18, 2021

No incidents reported.