Printer status Ultimaker 2+ Connect not properly updated in Digital Factory

Incident Report for Ultimaker

Resolved

All printer statuses are now recovered. You should be able to print normally again. If you have more problems, please contact Ultimaker Support.

Posted Nov 25, 2021 - 20:07 CET

Update

We have found the root cause and are testing our solution.

Posted Nov 25, 2021 - 17:37 CET

Identified

We've identified a problem with Ultimaker 2+ Connect printers in Digital Factory. The status of these printers is not being updated properly in the Digital Factory. These are issues with the status in on the printers' page, the dashboard, and you can possibly not print from the Library. The main functionality, sending a print to a Ultimaker 2+ Connect printer from Cura without issue. Other printer types are not impacted.

Posted Nov 25, 2021 - 15:39 CET

This incident affected: Cloud Printing - Ultimaker Digital Factory.