This is an example incident
Incident Report for Ultimaker
Empathize with those affected and let them know everything is operating as normal.
Posted Jun 06, 2021 - 13:27 CEST
Let your users know once a fix is in place, and keep communication clear and precise.
Posted Jun 06, 2021 - 13:17 CEST
As you continue to work through the incident, update your customers frequently.
Posted Jun 06, 2021 - 13:23 CEST
When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.
Posted Jun 06, 2021 - 13:53 CEST